j9999 Privacy Policy — Your Information Is Our Responsibility

1. Introduction

j9999 ("we", "us", or "platform") operates an online gaming and sports betting service for users in Bangladesh. This Privacy Policy describes how we collect your personal information, how it is used, who it is shared with, and what your rights are. By using j9999's website and services, you are considered to have accepted the terms of this policy.

This policy should be read together with the Terms and Conditions and the Responsible Gaming Guidelines. If anything is unclear, please contact our support team.

2. Who This Policy Applies To

This privacy policy applies to all of the following:

• Any person visiting the j9999 website.
• Registered active members on the j9999 platform.
• Anyone participating in our services or promotions.
• Anyone who contacts our customer service.

Our services are only for individuals aged 21 and above. We do not knowingly collect information from any minor.

3. Personal Identity Information

During account registration or verification, we may collect the following information:

• Full name (as per national identity card).
• Date of birth (for age verification).
• National Identity Card (NID) or passport details.
• Current address.
• Email address.
• Mobile number.
• Occupation and source of income (for compliance with anti-money laundering regulations).

4. Financial Information

For payment processing during deposits and withdrawals, we collect the following information. The minimum deposit and withdrawal amount is ৳500 and withdrawals are generally completed within 30 minutes to 3 hours.

• bKash, Nagad, Rocket, Upay, or bank account number.
• Transaction amount and date.
• Bank and branch name for bank transfers.

We do not store full card numbers or PINs. All financial transactions are secured through SSL encryption technology.

5. Usage and Technical Information

When you use our platform, the following information may be collected automatically:

• IP address and device type.
• Browser name and version.
• Time and duration of access to the website.
• Pages visited and click patterns.
• Gaming history (bet amounts, win/loss records, duration).
• Cookie and similar tracking technology data.

6. Main Purposes for Which Information Is Used

j9999 uses your information for the following reasons:

1. Account Management: To complete registration, verify identity, and ensure account security.
2. Transaction Processing: To process deposits, withdrawals, and bonus payments.
3. Service Improvement: To improve platform performance and user experience.
4. Customer Service: To resolve your complaints and questions.
5. Responsible Gaming: To identify problematic gaming behavior and provide support.
6. Fraud Prevention: To prevent account misuse and unethical activity.
7. Legal Obligations: To comply with applicable regulations.
8. Promotional Communication: To inform you about offers and promotions with your consent.

7. Marketing and Communication

If you have given consent to marketing communications, j9999 may notify you by email about new games, promotions, bonus offers, and platform updates. You may withdraw this consent at any time. Withdrawing consent will not affect your use of the main service.

8. Sharing Information with Third Parties

j9999 may share information on a limited basis in the following cases:

• Payment Providers: With bKash, Nagad, Rocket, Upay, and banks to verify transactions.
• Identity Verification Services: With approved third parties to complete the KYC process.
• Technology Infrastructure: With service providers engaged for cloud hosting and data security.
• Legal Authorities: In response to a court order or a legitimate legal demand.
• Audit and Compliance: For fraud prevention and anti-money laundering reviews.

No third party may use your information for their own commercial purposes. They are only given access to the information to carry out defined tasks in accordance with our instructions.

9. Data Retention Period

j9999 retains your information for the following periods:

• Active Accounts: For the entire duration the account remains active.
• Closed Accounts: For the period required after closure to meet legal obligations.
• Financial Transactions: For the period determined by compliance requirements.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the defined retention period has passed, your personal information will be securely deleted or anonymised.

10. Data Security Measures

j9999 takes the following steps to protect your information:

• SSL Encryption: 256-bit SSL encryption is used for all data transfers.
• Encrypted Storage: Stored data is kept in encrypted form.
• Access Controls: Only authorised staff may access the information they need.
• Regular Security Reviews: Regular audits are conducted to identify potential vulnerabilities.
• Two-Factor Authentication (2FA): An additional security layer to protect your account.
• Firewall and DDoS Protection: The platform is protected against cyber attacks.

However, no method on the internet is completely secure. Keep your password confidential and contact us if you notice any unusual activity.

11. Cookies and Tracking Technology

Cookies and similar technologies are used on the j9999 website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: To maintain login status and manage secure sessions — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, display settings).
• Analytics Cookies: To monitor and improve platform performance.

You can control cookies through your browser settings. However, disabling essential cookies may disrupt some features of the platform.

12. User Rights

As a user of the j9999 platform, you retain the following rights:

1. Right of Access: You have the right to know what information we hold about you. Upon request, we can provide a copy of that information.
2. Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
3. Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, if legal obligations exist, this may not be fulfilled in full.
4. Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
5. Right to Opt Out of Marketing: You may unsubscribe from promotional communications at any time.
6. Right to Lodge a Complaint: If the matter is not resolved with us, you may lodge a complaint with the relevant authority.

13. How to Exercise Your Rights

If you wish to exercise any of the rights mentioned above, please contact us. We will respond within a reasonable time after receiving your request. Additional information may be requested if needed to confirm your identity.

To contact us: [email protected] or use the platform's 24/7 live chat support.

14. Collection of Minors' Information Is Prohibited

j9999's services are for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during account registration.

If a minor has accidentally created an account and we are made aware of this, the account will be closed immediately and all related information will be deleted.

15. Responsible Gaming and Use of Information

j9999 is committed to responsible gaming. By analysing data on your gaming activity, we identify potentially problematic behaviour and intervene when necessary. This information is used in the interest of user protection and is never used for marketing purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

16. Notice Regarding Third-Party Websites

If the j9999 platform contains links to third-party services, those services have their own privacy policies. j9999 is not responsible for how your information is collected and used on those third-party websites.

17. Notice of Policy Changes

j9999 reserves the right to change this privacy policy at any time. For significant changes, we will notify you through the following:

• Publishing a notice on the main page of the website.
• Sending a notice to your registered email address.
• Change the "Last Updated" date at the top of this page.

If you continue using the platform after any changes, you will be considered to have accepted the new policy. Therefore, it is recommended that you review this page regularly.

18. Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.
• Hours: Bangladesh Standard Time (BST, UTC+6).

Protecting your information is our highest priority. Thank you sincerely for placing your trust in j9999.